Internet and Email eBook

R 200.00 R 60.00

The Internet  is a worldwide system of computer networks. In reality, a network of networks in which users at any one computer can, if they have permission, get information from any other computer as well as talk directly to users at other computers.

Electronic mail, or email, is a digital message and refers to the transmission of messages over communication networks. Instead of using a pen to write a letter on paper, you are using your keyboard to write an email message on an electronic device like a phone or computer.


Once you have worked through this manual you should be able to:

  1. Understand web browsing and online security concepts.
  2. Use the web browser and manage browser settings, bookmarks, web outputs.
  3. Search effectively for online information and critically evaluate web content.
  4. Understand key copyright and data protection issues.
  5. Understand concepts of online communities, communications and e-mail.
  6. Send, receive e-mails and manage e-mail settings.
  7. Organise and search e-mails and use calendars.

This manual is based on ECDL Online Essentials Syllabus 1

  1. Understand the terms: Internet, World Wide Web (WWW), Uniform Resource Locator, hyperlink.
  2. Understand the structure of a web address. Identify common types of domains.
  3. Define the term web browser. Identify common web browsers.
  4. Outline different Internet activities.
  5. Recognise ways to protect yourself when online: purchase from secure reputable websites, avoid unnecessary disclosure of personal and financial information, log off from websites.
  6. Define the term encryption.
  7. Identify a secure website: https, lock symbol.
  8. Define the term digital certificate.
  9. Recognise options for controlling Internet use.
  1. Open, close a web browsing application.
  2. Enter a URL in the address bar and go to the URL.
  3. Refresh a web page, stop a web page downloading.
  4. Activate a hyperlink.
  5. Open a web page in a new tab, new window.
  6. Open, close tabs, windows. Switch between tabs, windows.
  7. Navigate between pages: backwards, forward, home page.
  8. Show previously visited URLs using history.
  9. Complete, submit, reset a web-based form.
  10. Use a web tool to translate a web page, text.
  11. Set the web browser home page.
  12. Understand the term pop-up. Allow, block pop-ups.
  13. Understand the term cookie. Allow, block cookies.
  14. Use available help functions.
  15. Display, hide built-in toolbars. Restore, minimize the ribbon.
  16. Delete history, temporary internet files, saved form data.
  17. Add, delete a bookmark / favourite.
  18. Show bookmarks / favourites.
  19. Create, delete a bookmarks / favourites folder. Add web pages to a bookmarks / favourites folder.
  20. Download, save files to a location.
  21. Copy text, image, URL to another location like: document, email.
  22. Preview, print a web page, selection from a web page using available printing options.
  1. Define the term search engine and name some common search engines.
  2. Carry out a search using a keyword, phrase.
  3. Refine a search using advanced search features.
  4. Search a web-based encyclopaedia, dictionary.
  5. Understand the importance of critically evaluating online information. Understand the purpose of different sites.
  6. Outline factors that determine the credibility of a website.
  7. Recognise the appropriateness of online information for a particular audience.
  8. Define the terms copyright, intellectual property. Recognise the need to acknowledge sources and/or seek permission as appropriate.
  9. Recognise the main data protection rights and obligations in your country.
  1. Understand the concept of an online (virtual) community.
  2. Outline ways that users can publish and share content online.
  3. Recognise ways to protect yourself when using online communities.
  4. Define the term Instant Messaging.
  5. Define the terms short message service, multimedia message service.
  6. Define the term Voice over Internet Protocol.
  7. Recognise good practice when using electronic communication.
  8. Define the term email and outline its main uses.
  9. Identify the structure of an email address.
  10. Be aware of possible problems when sending file attachments.
  11. Outline the difference between the To, Copy (Cc), Blind copy (Bcc) fields and recognise their appropriate use.
  12. Be aware of the possibility of receiving fraudulent and unsolicited email. Be aware of the possibility of an email infecting the computer.
  13. Define the term phishing.
  1. Access an email account.
  2. Outline the main purpose of standard email folders
  3. Create an email.
  4. Enter one or more email addresses, distribution list in the To, Copy (Cc), Blind copy (Bcc) fields.
  5. Enter an appropriate title in the subject field and enter, paste text into the body of an email.
  6. Add, remove a file attachment.
  7. Send an email with, without priority.
  8. Open, close an email.
  9. Use the reply, reply to all function, and identify when these should be used.
  10. Forward an email.
  11. Open, save a file attachment to a location.
  12. Preview, print a message using available printing options.
  13. Use available help functions.
  14. Display, hide built-in toolbars. Restore, minimize the ribbon.
  15. Create and insert a text email signature.
  16. Turn on, turn off an automatic out of office reply.
  17. Recognise email status as read, unread. Mark an email as read, unread. Flag, unflag an email.
  18. Create, delete, update a contact, distribution list / mailing list.
  19. Add, remove message inbox headings.
  20. Search for an email by sender, subject, email content.
  21. Sort emails by name, by date, by size.
  22. Create, delete an email folder/label. Move emails to an email folder/label.
  23. Delete an email. Restore a deleted email.
  24. Empty the email bin/deleted items/trash folder.
  25. Move a message to, remove a message from a junk folder.
  26. Create, cancel, update a meeting in a calendar.
  27. Add invitees, resources to a meeting in a calendar. Remove invitees, resources from a meeting in a calendar.
  28. Accept, decline an invitation.

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